FAQ

Q: How long are gift vouchers valid for?

A: Our gift vouchers have a four month expiry.

Q: What can I do if my gift voucher's expired?

A: Our policy for expired gift vouchers can vary on a case to case basis but if you have a gift voucher that has expired please give us a call. We are almost always happy to have you come in Monday to Friday (excludes Saturday bookings) and we're open until 7.30 every night during the week. We try to be as flexible as possible.

Q: I can't find my gift voucher, do you have a record of it?

A: We most certainly do! we will need some information when looking it up so if you have lost your gift voucher please call us. We will need your full name, the purchaser's nae as well as a timeframe it would have been purchased in.

Q: I received a specific treatment on a gift voucher but want to swap it for something else, am I able to do that?

A: You sure are! Treatment gift vouchers may be changed to another treatment or for products. In this case we will simply treat the gift voucher as a dollar value voucher. They are non refundable.

Q: What is your cancellation policy?

To avoid our 50% cancellation fee we do require a minimum of 24 hours notice for any appointments cancelled, changed or missed. We do outline our cancellation policy in our confirmation text messages and it's also on the bottom of our receipts as a reminder. We also try to send our text messages early enough so that you have plenty of time to cancel if you need to.

Q: Why was I asked to pre pay for my treatments?

A: We occasionally ask for pre payment as confirmation if we are very busy or for a large booking. We do however ALWAYS require pre payment for group bookings or if you are calling to book someone other than yourself in.

Q: If I get a spray tan will I go orange?

No, not from one of ours. When tans were new on the scene most used an orange colour base and this is what causes that all too familiar tiger orange tan, it can be pretty common in home tanning products as well. We use Techno Tan and it has a green base which gives a much more natural colour. You know how the saying goes: ' It doesn't matter if you're black or white. But if you're orange......'

Q: What do I need to do before my spray tan?

A: You need to have exfoliated the night before and not moisturised the day of, don't wear any deodorant and wear loose clothing that you don't mind a little bit of tan getting on. If you don't want to wear one of our super sexy (sarcasm) disposable g strings, or go naked, make sure you bring a pair of undies.

Q: What do I do after my tan?

Once you have left it on for the correct amount of time (your therapist will tell you how long), you can now wash your tan off. Make sure you don't have your shower to hot and don't be in there too long, definitely no scrubbing or baths! Once out of the shower apply a good body moisturiser every day so that your tan fades evenly without going patchy. don't use any Vaseline brand moisturiser as quite often they will just strip your tan straight off!